5 x 7 photo paper will not load

[MrRules]

5 x 7 photo paper won't load.  4 x 6 photo paper loads just fine and prints very well.  When I try to print a 5 x 7 photo the paper won't load and I am told to put photo paper in the 5 x 7 tray or sometimes it will say clear any paper jam and then print.  I have tried just one sheet in the tray, two sheets in the tray, and even three sheets once and it doesn't load a sheet in any case.

[Betty0610]

@MrRules

Welcome to the HP Support Community.

Were you able to print on a 5 x 7 photo paper before? What is the brand of paper being used?

Try  a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[MrRules]

I really don't know if it printed 5 x 7 photos previously.  I am using Kodak Photo paper.  I have downloaded the firmware but it didn't seem to make any difference.

[Betty0610]

This might help you: https://support.hp.com/us-en/document/ish_2387104-2310812-16

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[MrRules]

That is the procedure that I use to print all of my pictures.  The problem;em is when I attempt to print a 5 x 7 photo the printer does not take the photo paper into the printer!  I will get a message that says load paper into the photo tray or remove all jammed paper and then print.  It seems that the photo tray does not fit the 5 x 7n paper correctly.  It feels very tight when I load the paper and it doesn't matter if I load a single sheet or multiple sheets.

[Betty0610]

Do you've any HP Photo paper to try with?

[MrRules]

No, I don't have any HP paper.  All of my photo paper is Kodak and all of it works except the 5 x 7 paper!

[Betty0610]

Do clean the rollers by following the steps here: https://support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!