5x7 photos not printing correctly HP Envy 6234

[Mafoo]

Hi guys

My HP Envy 6234 is acting up when printing 5x7 photos- it appears to be printing way too early, before the paper has fed through, leaving large white areas as shown in the photo. The amount of white is variable.

It also keeps jamming, often after putting sheets through without printing at all.

I've tried cleaning the rollers (even though I've only used it twice before today!) and there seems to be a lot of ink.

The paper settings are correct in the app/web service.

A4 documents print perfectly, 6x4 photos seem to be fine too.

Could it be that 240gsm is too much for the 5x7 paper?

TIA for any advice, and please don't mind my mug on the photos!

[Dragon-Fur]

@Mafoo 

I can show / provide places to check / adjust / test the setup.

Ignore whatever is already completed, not wanted, not relevant to your situation.

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Printer can handle the paper, at least in consideration to the weight of the paper.

 Product Specifications for the HP ENVY Photo 6234 All-in-One Printer (K7S21B)

Media sizes supported (metric)	A4; A5; B5; DL; C6; A6
Media sizes supported (U.S. standard)	Letter, Legal, 4 x 5 in, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes
Media sizes, custom (metric)	97.79 x 215 to 127 x 355 mm
Media sizes, custom (U.S. standard)	3.85 x 8.5 to 5 x 14 in
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media weight supported (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 250 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²
Media weight supported (U.S. standard)	19 to 23 lb
Borderless printing	Yes (up to 8.5 x 11 in, 216 x 297 mm)

That leaves other places to check / adjust the setup.

Printer Maintenance

For others reading this message...

Quality check is worth completing, especially if it's been a while since the last time the printer had maintenance.

 No black ink, wrong colors, other print quality issues

If all else fails, try Step 2 ("Restart the printer")

 Printer Turns Off Unexpectedly or Repeatedly

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Preparation

Setting and Saving shortcuts and printing Preferences, including the ability to fully control the features in the printer are a result of having installed the full driver for the printer.

1. Install Full Feature Software (full driver)
2. Optionally, install HP Smart (Windows) application
3. Check / Update the printer Firmware

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
2. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
3. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
4. Full driver provides print and scan functions supported by your printer.

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Optionally,

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open >>> HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• HP Smart requires that you sign into the application using your HP Account credentials.
• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
  • Older versions of the HP Smart app no longer support the login feature.
  • Update the application to the latest version to access / use HP Smart

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Paper Loading

Short side front / back, print side down - several sheets, not mixed with other media in the tray

 User Guide Starting on Page 15

Printer Paper Size / Type Setting, Job Submission

Right after paper is loaded,

Tell the printer about the paper, set the printing preferences, test the job setup

1. Adjust the setup on the Printer Control Panel
2. Use the Embedded Web Server (EWS) > Settings > Preferences > Tray and Paper Management
3. Set / Check the Printing Preferences
4. Test / check the job setup

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Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

Note  – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

Select Custom (likely the last selection in the list)

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Embedded Web Server (EWS)

EWS option is applicable to network connected printers.

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

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Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printing Preferences - Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

Make changes to a Shortcut (Model Dependent)

• Select shortcut (locked or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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Example - HP Smart - Windows - Photo Print - 5x7

Reminder: 

Paper is always loaded in the printer short sides front/back

Remember to check / adjust job submission Orientation for the particular print.

HP_Smart_W10_Borderless_Print_5x7_All_3

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 6234 All-in-One Printer 

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[Mafoo]

I've looked through all of this, to no avail so far.

I'm going to try to buy some HP 5x7 paper, see if that helps.

Very frustrating! 

[Mafoo]

Weirdly, the new paper works OK. 200gsm.

Just need my new ink to arrive, as trying to get the bugger to work has used up all my ink!