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‎09-19-2020 02:00 PM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 7 (64-bit)

I've successfully  printed on 65 lb. cardstock many times.  Now the printing starts before the cardstock starts to feed,  Any suggestions what to do?  

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2020 04:13 PM

HP Recommended

Clean all the rollers, heavier stock will tend to slip when rollers get paper dust or other contaminants.  Use a lint free cloth dampened with water wait for it to dry completely before trying to print.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎09-19-2020 04:13 PM

HP Recommended

Clean all the rollers, heavier stock will tend to slip when rollers get paper dust or other contaminants.  Use a lint free cloth dampened with water wait for it to dry completely before trying to print.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-19-2020 06:28 PM

HP Recommended

Thank you for the advice.  I'll try that.

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