7600 ADF Jam error

[Extremezx9]

Since day one out of the box this printer 7602 has displayed the ADF Jam error. It's been the worst thing about the printer we have attempted every fix with no success. I've contacted HP I've attempted to return to Staples under their warrantee no luck. My next attempt is with a sledge hammer displaying how to properly fix the unit. This is just TRASH equipment with NO support be warned.

[VikramTheGreat]

Hi @Extremezx9,

Welcome to the HP Support Community.
 

We understand how frustrating this has been, particularly since the ADF jam error has occurred from the first day of using the printer.
 

We reviewed your earlier post from October 2024 and can see that you had already tried the suggested troubleshooting steps, but the ADF jam error continued.
 

After completing those steps, did you contact our HP Phone Support team and have the printer checked while it was under warranty? If so, please let us know whether a repair or replacement was arranged. Also, if you still have the HP case number or service reference, please share it through a private message. Please do not post the case number, serial number, or personal information publicly.
 

Once we know what action was taken at that time, we can avoid repeating the same troubleshooting and guide you appropriately.

Take care and have an amazing day!

[Extremezx9]

Hello, 

Thanks for the reply, I did call in I will have to spend the time attempting to find the case # on the call cleaning and attempting to align the trays the error went away for about a day then was back. It's not just the ADF that's an issue though it's the biggest PITA when attempting use the printer. The printer will skip pages and just print a blank page in the mix and when attempting to scan a document off the deck it will not scan it will just print a blank page if you can get it to do that while attempting to get past the ADF Error 50x