8010 printer pulls all sheets of Legal size paper at once and jams

[StormySue]

HP 8010e printer pulls all legal paper at once and jams. When loading legal size paper the paper doesn't lie flat.  Paper tray extension is set for legal size.

[A_Gayathri]

Hi @StormySue,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the paper tray may not be correctly adjusted or there might be an issue with the paper feed mechanism. 

Here are a few steps to try and resolve the problem:
 

Check Paper Tray Adjustment:

• Make sure the paper tray is fully extended to the legal size and that it is securely locked in place.
• Verify that the paper guides within the tray are snug against the edges of the paper. Sometimes, the guides can be misaligned, causing paper to feed incorrectly.

Inspect Paper Path:

• Look inside the printer to ensure there are no obstructions or bits of paper stuck in the paper path.
• Gently remove any jammed paper if present.

Check Paper Quality:

• Ensure that the paper you are using is not too curled or bent. Legal size paper should be flat and not bent or warped.
• Use high-quality paper that is recommended for your printer.

Recalibrate Paper Feed:

• Access the printer settings from the control panel or through the HP Smart app and look for an option to calibrate or align the paper feed mechanism.

Clean Rollers:

• Dust or debris on the rollers can cause feeding issues. Carefully clean the rollers inside the paper tray and any accessible rollers using a lint-free cloth lightly moistened with water.

Reset Printer:

• Perform a soft reset of the printer by turning it off, unplugging it for a few minutes, and then turning it back on.

Refer to this document: HP OfficeJet 8010e All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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