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Microsoft Windows 11

My 3 month old 8020 printer says there is a printer jam but I can't find any jammed paper. I follow the on-screen instructions and can't clear it. the printer cartridge does not move when I try to move it.  I've followed these instructions found on another post without success 8020 paper jam guidance 

 

that guidance was found here: https://h30434.www3.hp.com/t5/Printer-Paper-Jams-Feed-Issues/Printer-8020-series-displays-paper-jam-... 

 

Any help would be most appreciated. thanks Jeff

1 REPLY 1
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@JeffRe7

 

Welcome to the HP support community.

 

I understand that you are getting paper jam error, I am glad to assist you.

As you have tried all the steps mentioned in this HP document:- Click here

And as the issue still persists, you might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.