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Solved!

9010 Series Out of paper error

HP Recommended
HP Office Jet Pro 9010 Series
Microsoft Windows 10 IOT

I restocked the paper in the paper tray and now it won't print.  I can place a document on the printer glass and it prints a copy just fine.  When I send a print job from either computer, I get the message that the printer is out of paper. 

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@C-dub-ya Welcome to HP Community!

 

I understand that the 9010 Series Out of paper error.

 

Please perform the below steps and check.

 

Step 1: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

  • Use only good quality paper that meets printer specifications.

  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.

  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

  • Wait for the printer to complete a job or to display a Load Paper in Tray message before you load more paper.

Before you load paper in the input tray or photo tray, make sure the paper is neatly stacked and in good condition, and the paper path and tray are free from obstructions.

  1. Pull the input tray toward you to open it.

  2. Remove any paper from the input tray or photo tray.

  3. Remove any severely bent, wrinkled, or torn paper from the stack.

  4. Check for obstructions inside the input tray or photo tray. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

  5. With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.

  6. Insert the stack of paper into the input tray or photo tray.

  7. Push the stack of paper toward the rear of the input tray or photo tray until the paper stops, and then slide the paper width guides until they lightly rest against the edges of the paper.

    Loading paper in the input tray

  8. Push the input tray forward until it snaps into place.

  9. The printer control panel displays the paper size loaded.

    • If the paper size loaded does not match what is displayed, select the paper tray, select your paper size and type, and then touch Done.

    • If the paper size is correct, touch OK.

Try to print. If the issue persists, continue to the next step.

Step 2: Clean the paper tray rollers under the printer

Clean the paper tray rollers underneath the printer.

  1. Carefully lift the printer and set it on its side.

  2. While supporting the printer with one hand, pull the paper tray or trays to expose the paper rollers underneath the printer.

    Rollers underneath the printer

  3. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

  4. Clean the rollers with the damp cloth.

  5. Allow the rollers to dry completely (approximately 10 minutes).

  6. Close the paper tray or trays, and then set the printer upright.

Try to print. 

 

Please refer to the below link to more troubleshoot the issue.

 

https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/...

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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