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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- A clip has come off and I can’t find where to put it

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11-08-2023 11:37 AM
I have a HP Envy air printer. I was getting lots of paper jams and opened it from the bottom. I managed to fix the jam issue as a couple of roller things had come off and I managed to fit them. But while taking the base tray off, 2 clips came off and sprung out. I don’t know where to put them. Without them, if you lift the printer, the bottom tray falls off
11-09-2023 07:59 AM
Hi @BUNDINI,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that there is an issue with the printer hardware and may need repair .
The support here is limited and this issue might require one-on-one interaction to fix it.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee