Solved: A paper jam, but not paper. A stiff black material - HP Support Community

Carl771 · ‎12-01-2020

HP 1215 color laser printer. I heard a noise like a paper jam and got an error message. I cleared the jam, but it was not the paper i had loaded. It was a stiff, thin black film that came out in pieces. Once I had removed it, the error cleared. When I went to print, it seemed to operate normally, but the sheet it produced was blank. I tried again with printing a test page, same result. What is going on here?

Repairatrooper · ‎12-01-2020

The film will either be the fuser hot roller cover or the transfer belt. Open the cartridge door and examine the mylar belt under the cartridges to see if it is damaged. Fuser can be a little more difficult to examine. Can you post a picture of the material that came out?

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Repairatrooper · ‎12-01-2020

The film will either be the fuser hot roller cover or the transfer belt. Open the cartridge door and examine the mylar belt under the cartridges to see if it is damaged. Fuser can be a little more difficult to examine. Can you post a picture of the material that came out?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

A paper jam, but not paper. A stiff black material

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