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‎12-14-2023 04:53 PM

HP Recommended

IMG_2704.jpeg

 

Category:
6 people had the same question
2 REPLIES 2

‎12-19-2023 09:16 AM

HP Recommended

Hi @cygraham,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your laptop Hinge and broken screens. Not to worry I will help you to get a resolution to resolve the issue. 

 

I am sorry to hear that This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee!

Take care and have a good day.
Gaya1239 – HP Support.
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‎12-26-2023 12:10 PM

HP Recommended

Looks like a fuser guide assembly. Normally these do not come out and it is possible it might be broken. On this design you would find this part in the cartridge cavity on the top side.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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