A4 paper pick up problem

[wings35]

When I put a4 paper in the hp printer paper section, printer cannot pick up the paper even though it tries to get it. then it gives a paper error warning. Even after hard reset the problem persists. he very rarely gets the paper.

[Kumar0307]

@wings35, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not picking the paper. Kindly perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

Also, check if the paper is properly loaded.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[wings35]

still same...

[Kumar0307]

@wings35

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.