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garygirdler
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ADF Message

HP Recommended
OfficeJet Pro 8620ample:
Microsoft Windows 10 (64-bit)

I'm getting a Paper Jam message as follows  "The original is jammed in the automatic document feeder.  Open the cover, remove and reload the original, and then try again"  The problem is the is no paper jammed in the ADF.  How can I clear this signal and get my copier running again.  btw  the unit will print documents from my computer.

Thanks for any help you can give.

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sandytechy20
HP Support Agent
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@garygirdler

 

Welcome to the HP support community.

 

Remove any loose or jammed paper that is accessible from the ADF area.

  1. Turn off the printer.

  2. Lift the ADF cover.

    Image: Lift the ADF cover

  3. Lift the tab located on the left edge of the ADF to raise the ADF mechanism.

    Image: Lift the ADF mechanism.

  4. Push in the green tab located in the center of the ADF.

    Image: Push in the green tab

  5. Gently pull out any jammed paper from the ADF. To avoid tearing any whole sheets of paper, pull out the paper with both hands.

       CAUTION: 

    If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside the ADF. Use a flashlight to thoroughly check the rollers for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur.

  6. Pull up on the green tab to set it back in place.

  7. Close the ADF cover tightly at both ends.

    Image: Close the ADF cover tightly at both ends

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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garygirdler
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Your reply would have been relevant had there actually been any jammed paper in my old printer.  Unfortunately there wasn't and that particular printer has been discontinued so no repair parts are available.  A new printer was the answer.

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sandytechy20
HP Support Agent
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@garygirdler

 

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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