ADF issues - HP9*014e

[LesterM]

When scanning or copying multiple pages using the ADF I get a kind of grinding noise as the paper is drawn through the ADF. When doing 2 sided scanning or copying I get this noise as the ADF tries to draw the paper back to scan or print the reverse side and the paper is not picked up

[Nal_NR · Accepted solution]

Hi @LesterM,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the automatic document feeder (ADF)

• If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.
• Get a lint-free cloth and distilled water.
• Remove the original document from the ADF.
• Turn off the printer and disconnect the power cord.
• Open the ADF cover.

• Find the paper pick rollers and the separator pad inside the ADF.

Callout

Description

1. Paper pick roller

2. Separator pad

• Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.
• Use the damp cloth to clean the paper pick rollers and the separator pad.
• Leave the ADF cover open for two minutes to allow the rollers and pad to dry.
• Close the ADF cover.
• Reconnect the power cord and turn on your printer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[LesterM]

Excellent - thank you very much. All sorted and working now.

[Nal_NR]

Hi @LesterM,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.