After Sales Service Issue

[SumonBiswas]

I am writing to formally raise a concern regarding the delay in servicing my HP Smart Tank 515 Wireless All-in-One Printer (Serial No: Removed), which was submitted to Rayans Computer, Bangladesh on 05/07/2025. At the time of submission, I was informed that the service would be completed within approximately 7 days.

However, despite the passage of more than a week, I have not yet received the printer. Upon following up with Rayans, I was informed that the servicing would take additional time, without a clear timeline for completion.

For your reference:

• Rayans Job No.: WR-IDB-BO5077

• Our Warranty Reference No.: QP2120182

I would like to request your immediate attention to this matter and a specific update on the current status of the servicing. Timely communication and service are highly expected under the terms of warranty and customer service standards.

Looking forward to a prompt resolution.

[Hawks_Eye]

Hi @SumonBiswas 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye