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HP Recommended
HP ENVY 7640 e-All-in-One Printer

I got a paper jam. I think I cleared it all? But now flashes a blue screen with error code C4E82C3 and then goes to a black screen that says printer error there is a problem with the printer. Turn the printer off, then on. I can't do either. Please help!

1 REPLY 1
HP Recommended

@Mimis3

 

Welcome to the HP support community.

 

I understand that you are getting a C4E82C3 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.