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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
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HP Recommended
LaserJet 100 color MFP M175nw
Microsoft Windows 11

After months of not using the printer, I turned it on and received a "jam in print paper path - open rear door and clear jam" message.  I checked all areas and there is no paper or other debris stuck in the unit.  I unplugged the printer for a few minutes to reset and the error message keeps appearing after the unit boots.

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