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HP Recommended
HP OfficeJet Pro 9015 All-in-One Printer
Microsoft Windows 10 (64-bit)

Model HP Officejet Pro 9015 

After printer was moved the rollers no longer extend down to grab sheets.

Watched rollers while trying a print and I can see the rollers moving.  When I remove sheets, the rollers don't fall down farther in tray leading me to believe some mechanical issue is preventing full extension

Any direction to fix would be appreciated. 

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