Blurry printing from phone

[Zen500]

Hi. My printer was working perfectly but all of sudden whenever is print something from my phone os printed out blurry but when I print the same document from some other phone it prints out perfectly. My printer is printing the system information page within the printer perfectly. I even uninstalled and reinstalled the hp printer app. I tried everything things.its just with my Samsung phone. But other Samsung phones or laptop working perfectly. Thanks

[A_Gayathri]

Hi @Zen500,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Zen500]

Hi. Its ENVY 5640 e-All-in-One Printer series.

Thanks 

[A_Gayathri]

Hi @Zen500 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue specific to your Samsung phone rather than the printer itself. Here are several steps you can take to troubleshoot and potentially resolve this issue:

Update the Printer App: Ensure that the HP printer app on your Samsung phone is up to date. Sometimes, updates include bug fixes that might resolve such issues.

Check for Firmware Updates: Ensure your Samsung phone is running the latest firmware. Go to Settings > Software Update to check for updates.

Reinstall the Printer App:

• Uninstall the HP printer app from your phone.
• Restart your phone.
• Reinstall the HP printer app from the Google Play Store.

Clear Cache and Data of Printer App:

• Go to Settings > Apps.
• Find the HP printer app and tap on it.
• Tap on Storage.
• Clear Cache and Clear Data.

Printer Settings:

• Open the HP printer app on your phone.
• Ensure the print quality settings are set to a high or best quality option.
• Check if any specific settings related to print quality or resolution are enabled or need adjustment.

Try a Different App:

• Print a document using a different app on your phone, such as Google Docs or Microsoft Word, to see if the issue persists. This can help determine if the problem is specific to the HP app or the phone's printing functionality.

Print a Different Document:

• Sometimes, the issue might be with a specific document. Try printing a different document to see if the issue is consistent.

Check Network Connection:

• Ensure your Samsung phone and the printer are on the same Wi-Fi network. Sometimes a weak or unstable connection can cause printing issues.

Reset Network Settings on Phone:

• Go to Settings > General Management > Reset > Reset network settings. Note that this will also reset your Wi-Fi, Bluetooth, and other network settings.

Print via Bluetooth:

• If your printer supports Bluetooth printing, try connecting via Bluetooth instead of Wi-Fi to see if it makes a difference.

Refer to this document: HP ENVY 5640 e-All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.