Bogus paper tray open error message

[bernardsamuel1]

In a brand-new printer, I am on a recurring basis every few hours getting the "paper tray open" error message.  While each time it is rectified just by actually opening the tray a little and then closing it, this really shouldn't be happening.  It was a challenge for me to install this printer, so I'm not interested in returning/exchanging it, as this is a minor issue.  Still, if there is a way to connect with the HP Support people and have this fixed remotely, or if they'd like to send a technician to maybe change out the sensor that's likely is the problem, it would be appreciated.

[Nal_NR · Accepted solution]

Hi @bernardsamuel1,

Welcome to the HP Support Community. 

I'd like to help!

What type and size of paper are you using?

Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Go to Setup > Tools/printer maintenance > Update the printer

Click here to know different methods of updating the printer firmware.

Make sure the papers are loaded correctly as shown in this document - Click here

Check if the tray is completely closed and there are no obstructions.

Also, check for any jams inside the printer. Refer to this document

Hope this helps! Keep me posted for further assistance.
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