Brand new 8015e

[jil11]

Just unpacked the 8015e and it will not print due to paper jamming - every single time...

[Sneha_01]

Hi @jil11,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.\

Dealing with paper jams can be frustrating, especially with a new printer like the 8015e. Here are a few general steps you can follow to resolve the issue:

• Turn Off the Printer: Before attempting to clear the jam, it's important to turn off the printer and unplug it. This ensures your safety and prevents further damage to the printer.
• Open the Access Doors: Open the printer's access doors as instructed by the printer's manual. For most printers, there will be a rear access door or panel specifically designed for clearing jams. If your printer has a paper tray, remove it as well.
• Remove Jammed Paper: Gently pull out any jammed paper you find. It's crucial to remove the paper slowly and carefully to avoid tearing it. If the paper does tear, make sure to remove all the pieces to prevent further jams.
• Check for Any Obstructions: With the paper removed, check for any other obstructions inside the printer, such as small objects or bits of torn paper. Sometimes, even a tiny piece of debris can cause recurring jams.
• Reassemble and Test: Once you've cleared the jam and ensured there are no obstructions, reassemble your printer. Plug it back in, turn it on, and try printing a test page.
• Adjust Paper and Tray Settings: Ensure that you're using the correct paper type and size for your printer. Also, check that the paper tray's guides are snugly adjusted to fit the size of the paper you're using, as improperly loaded paper can lead to jams.
• Update Printer Firmware: Sometimes, printers may experience issues due to outdated firmware. Check the Hp website for any available updates for your printer model. Click here

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support