Brand new printer hp office jet pro 8122e paper jam have not used it yet

[EVAJOE]

Hp office jet pro 8122e brand new out of the box saying paper jam  carriage also not moving

[A_Gayathri]

Hi @EVAJOE ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your brand new HP OfficeJet Pro 8122e printer is experiencing a paper jam issue, and the carriage is not moving. Here are some steps you can try to resolve the issue:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

2. Check for Obstructions or Paper Jams

• Open the front cover of the printer and check for any visible paper stuck in the rollers or the paper path.
• Gently pull out any stuck paper, being careful not to tear it.
• Check inside the printer, especially near the carriage area, and remove any small bits of paper that may be obstructing the carriage movement.

3. Inspect the Paper Tray

• Remove the paper from the tray and ensure the paper is properly aligned. Sometimes misaligned paper can cause a jam or prevent the printer from detecting the correct paper size.
• Make sure the paper is not curled or damaged, as this can also cause feeding issues.

4. Check the Carriage Area

• Open the printer’s front cover to expose the carriage.
• Check if there is any obstruction preventing the carriage from moving freely. Gently move the carriage by hand (if possible) to see if it moves smoothly.

5. Reset the Printer

• If the above steps don’t resolve the issue, try performing a printer reset:
  • Turn off the printer.
  • Unplug the printer from the power outlet.
  • Wait for about 30 seconds, then plug it back in and turn it on.

6. Check for Firmware Updates Update the firmware on an HP printer

• Sometimes a firmware update may help resolve unexpected issues. If you are able to connect the printer to your computer, check HP’s website for any available firmware updates for your printer model.

Refer to this document:HP OfficeJet Pro 8122e All-in-One Printer User manual

HP OfficeJet Pro 8120, 8130 Printers - 'Paper Jam' error

How to fix paper jam errors in HP printers | HP printers

I hope this helps. 

Take care and have a good day.

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