C5280 says paper jam but no jam. Appears pick up roller not dropping down to pick up paper.

[AlexRon]

C5280 says paper jam error but no jam. Tried all resetting and recommendations. No Luck.

Appears pick up roller not dropping down to pick up paper.

Can paper tray be removed to access pick up roller?

How????

Thanks, Ron

[Echo_Lake]

@AlexRon

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document 'Paper Jam' Message Displays and the issue persists, it could be a hardware failure. (refer to step Solution one for input paper tray access)

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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