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‎10-26-2021 09:15 PM

HP Recommended
Product: COLOR LASERJET PRO MFP M477

My M477 prints fine from tray 1. When I try to print from Tray 2 it gives me a false paper jam. 

I have replaced the feed rollers.  What am I missing?  

Category:
1 REPLY 1

‎10-30-2021 11:11 AM

HP Recommended

Hi @ BOFF100,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

 

 

Have a great day!  

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