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‎08-14-2023 07:18 AM

HP Recommended
Product: HP Color LaserJet Professional CP5225n Printer

Hello, I cannot print from Tray1 (A4 or any size in this tray), every time I tried the pick up roller is blocked and do not grabb the paper, the mechanism sounds like a gun machine every time I turn on the printer or try to print anything from that tray.

Category:
1 REPLY 1

‎08-15-2023 09:44 AM

HP Recommended

Your description sounds like what happens when the tray is not able to move properly because something is jammed. Check the tray area closely for paper clips or other debris.

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