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HP Recommended
Microsoft Windows 11

I have tried everything suggested, power off, remove cartridges power back on etc...hundreds of times. nothing works

HP OfficeJet 5258

 

1 REPLY 1
HP Recommended

Hi @BHilley,

 

Welcome to the HP Support Community

 

I understand you are getting an error message OX00829C98 on your HP OfficeJet 5258 Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform a Semi full reset to restore the printer back to its original settings.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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