Can't get any Printer paper to feed...... Hp Envy 5030

[Jimmy_t77]

Hi there

I have an HP Envy 5030 and I am trying to print some photos on Kodak paper which I have now found is too thick and it will not feed through. The printer picks up the page, but it then doesn't feed it through, however as soon as I cancel the print job, it then feeds out the page.

According to the specifications, this printer will only print up to 90gsm on A4 paper, but I can't find any photo paper this thin. Am I missing something or does this mean that I can't use this printer to print photos on A4 sheets?

I have also looked for HP paper hoping that it would show which printers it is compatible with, but no joy.

Thanks for any help offered.

Kind regards

James 

[Irwin6]

Hi @Jimmy_t77,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the below image for supported media for your printer.

Also, update the printer firmware by clicking on this link.

Please visit the HP shopping website by clicking on this link to find the right photo media for your printer.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support