Can't get my installed new printer HP OfficeJet Pro 9135e to print.

[BillMurray1]

HP OfficeJet Pro 9135e

[A_Gayathri]

Hi @BillMurray1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to install your new printer HP OfficeJet Pro 9135e  Not to worry I will help you to get a resolution to resolve the issue.
 

Here are a few steps to troubleshoot the issue with your HP OfficeJet Pro 9135e printer:

1. Check the Printer Connection

• Ensure the printer is properly connected to your computer or network.
• If you're using Wi-Fi, confirm the printer is connected to the same network as your computer. You can check the network settings on the printer's display.
• For USB connections, try unplugging and reconnecting the cable.

2. Set Printer as Default

• Go to Control Panel > Devices and Printers (Windows).
• Right-click on your HP OfficeJet Pro 9135e and select Set as default printer.
• Try printing a test page to see if the issue is resolved.

3. Restart the Printer and Computer

• Turn off both the printer and your computer.
• Wait 30 seconds, then turn them back on and try printing again.

4. Check for Paper Jams

• Ensure there are no paper jams in the printer. Remove any stuck paper from the input tray, output tray, or carriage area if necessary.

5. Update Printer Drivers

• Go to the HP Support website and download the latest drivers for the HP OfficeJet Pro 9135e.
• Install the updated drivers and restart your computer.

6. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor from HP’s website.
• This tool can diagnose and fix common printing problems.

7. Check for Error Messages

• If your printer display shows any error codes, note them down.
• HP's support website or manual will help you resolve any specific error codes.

8. Clear Print Queue

• Go to Control Panel > Devices and Printers.
• Right-click on the HP OfficeJet Pro 9135e and select See what’s printing.
• If there are any stuck print jobs, cancel them.

9. Check Ink Levels

• Verify that the ink cartridges have sufficient ink and are properly installed.

Refer to this document: HP OfficeJet Pro 9135e All-in-One Printer  User manual 

I hope this helps. 

Take care and have a good day.

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