• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
We have new content about offline printers, Click here to check it out!
HP Recommended
HP OfficeJet 5740 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

I removed a paper jam from my printer. 8 x 10 paper won't print but feeds through fine and looks like it's printing. I CAN print from the photo tray. I have Windows 10 but not sure what bit. If nobody has an answer, does anyone know what number to call? I'm out of warranty. I'd be happy to pay a fee. I don't want to drag my printer to a repair shop and wait a week. Thank you.

HP Recommended



Welcome to the HP User Community.


Printer was released in August 2014


About the Paper Jam - Check / Clean / Reset - Steps provided in the order to be completed

Paper Jam Error


When the printer is ready to print on regular paper and passes the checks, continue...



I found reference that indicates this printer supports Custom Paper Sizes.

HP Officejet 5740 e-All-in-One Printer (B9S76A, B9S78A, B9S79A) Specifications

Paper Handling - ADF

Paper Handling - Duplex


and another off-line reference (not public):


Media SizeA4; Letter; Legal; B5
Media Sizes Custom (imperial)3.85 x 8.5 to 5 x 14 in
Media Sizes Custom (metric)97.79 x 215 to 127 x 355 mm
Media TypesPaper (plain, inkjet, photo), envelopes, transparencies, labels, cards, the HP premium media, iron-on transfers, borderless media
Media Weight Recommended (imperial)18 to 22 lb
Media Weight Recommended (metric)70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)16 to 72 lb
Media Weights Supported, By Paper Path (metric)Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 250 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²



What to do?

Try / Consider


  • Try creating a Custom Paper Size Form for your 8x10 inch paper.


  • After the form is created, load the paper in the main printer tray


  • Alert the printer to the paper size & type of paper being used - Tray and Paper Management (printer display panel or EWS)


  • Open your printing software / application
  • Set up the current job, including the content type (photo / document), paper size / type, and source (Tray).



  • If you have the Full Feature Software (full driver printer software) installed, after the form is created, it will be added to the Printer Dialog (software) in available paper sizes.
  • Remember that the media type must also be selected.


Examples -

Custom Paper Size Form



Paper Size & Type - Tray and Paper Management



Example - HP Smart - Windows - Simple Photo Print - 5x7 inch - Borderless



HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more


HP OfficeJet 5740 e-All-in-One Printer series 


Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.