Can't print on 8x10 paper but can print from photo paper tray after paper jam removed

[Lynne73]

I removed a paper jam from my printer. 8 x 10 paper won't print but feeds through fine and looks like it's printing. I CAN print from the photo tray. I have Windows 10 but not sure what bit. If nobody has an answer, does anyone know what number to call? I'm out of warranty. I'd be happy to pay a fee. I don't want to drag my printer to a repair shop and wait a week. Thank you.

[Dragon-Fur]

@Lynne73 

Welcome to the HP User Community.

Printer was released in August 2014

About the Paper Jam - Check / Clean / Reset - Steps provided in the order to be completed

Paper Jam Error

When the printer is ready to print on regular paper and passes the checks, continue...

I found reference that indicates this printer supports Custom Paper Sizes.

HP Officejet 5740 e-All-in-One Printer (B9S76A, B9S78A, B9S79A) Specifications

Paper Handling - ADF

Paper Handling - Duplex

and another off-line reference (not public):

Media Size	A4; Letter; Legal; B5
Media Sizes Custom (imperial)	3.85 x 8.5 to 5 x 14 in
Media Sizes Custom (metric)	97.79 x 215 to 127 x 355 mm
Media Types	Paper (plain, inkjet, photo), envelopes, transparencies, labels, cards, the HP premium media, iron-on transfers, borderless media
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 72 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 250 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²

What to do?

Try / Consider

• Try creating a Custom Paper Size Form for your 8x10 inch paper.

• After the form is created, load the paper in the main printer tray

• Alert the printer to the paper size & type of paper being used - Tray and Paper Management (printer display panel or EWS)

• Open your printing software / application
• Set up the current job, including the content type (photo / document), paper size / type, and source (Tray).

NOTES

• If you have the Full Feature Software (full driver printer software) installed, after the form is created, it will be added to the Printer Dialog (software) in available paper sizes.
• Remember that the media type must also be selected.

Examples -

Custom Paper Size Form

Custom_Paper_Size_Form_Examples_5

Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_13

Example - HP Smart - Windows - Simple Photo Print - 5x7 inch - Borderless

HP_Smart_W10_Borderless_Print_5x7_All_6

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet 5740 e-All-in-One Printer series 

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