Can't reinsert paper input tray

[CoWayne]

The back input tray somehow came out a few days ago, and no matter how I try to orient it, it won't properly go back in. I can see on the inner sides of the printer where there are pegs and tracks for the tray to slide, but I can't figure out how to get both sides of the tray to line up with the tracks; only one side will fit, and the other will be stuck on the outside.

[sandytechy20]

@CoWayne

Welcome to the HP support community.

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.