Cannot clear code 13.09.14 when there is NO jam

[Phoebe79]

Error code 13.09.14.  I have tried every suggestion listed.  Would not ccept a print job.  No jobs in print queue.  SOP:  Unplug, let stand  at least five minutes.  One try was overnight, then a different outlet.  Remove ALL paper shards.  There were none.  Tip it on its side.  Awkward.  Dusted with compressed air.  Cannot print from printer information screen either.Consulted with a receptionist at JustAsk.  She transferred me to a tech.  First I had to arrange for $5 payment.  Chose PayPal.  Transaction at PayPal came up as $45.  SCAM!  Did not complete transaction.  Still have a non-functioning printer.  Disgusted with HardlyPractical.com.  Yes, this is my opinion.  It is ALL TRUE.  

[A_Gayathri]

Hi @Phoebe79,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support