Cannot get printer to print photos.

[LeonTheron]

I am trying to print photos, size 4x6. Did two and now keep getting paper jam error message. The paper sits about halfway through when I open the cover to clean the "jam". Nothing printed on it. I removed and reloaded paper several times, but no success.

[Dragon-Fur · Accepted solution]

@LeonTheron 

Welcome to the HP Community.

Review the Specifications to make sure your photo paper size and weight are supported.

 Printer Specifications for HP DeskJet 4530, 4670, ENVY 4510, 4520, OfficeJet 4650 Printers

Example - Paper Handling > Paper tray capacities

Photo paper

280 gsm2 (66 lb bond)

Use this guide >> Known solutions - Jams and Feed

HP DeskJet 4530, 4670 Printers - Paper Jam Error 

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Additional Information / Use or Ignore as the situation warrants...

If not done, Install the Full Feature Software / full driver printer software

Your Printer Software

HP DeskJet Ink Advantage 4670 All-in-One Print and Scan Driver and Accessories 

If the printer software is already installed but not working...

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start wrapper
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

After the printer software is installed, look for shortcuts on the Desktop.

Example

Programs_and_Features_Printer_Desktop_Icons_4

------------------------------------------------------------------------------------------------------------

Load Paper / Reload Paper

Next...

Load the paper into the printer according to the instructions in the User Guide

Starting on Page 8

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Next...

Right after (re)loading the paper into the tray,

Alert the printer to the paper size & type of paper in the printer.

Paper Setting on Printer Control / Display Panel

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, Remove / add desired paper size - type

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

OR

If supported and the printer is on the network,

Use the Embedded Web Server (EWS) to check / modify the paper size & type

Example - Retain / Modify / Check Paper Size & Type - Tray and Paper Managment

Retain_Printing_Preferences_10

================================================================

Next,

Adjust the Printing Preferences Shortcut and other options.

General Example -

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Example - Printing Preferences - Shortcut "Everyday Printing"

9025_Printing_Preferences_Everyday_3

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Print Photo

The rest depends on which software / application you are using to print your photo / image.

Example - HP Smart (Windows) - Simple Photo print - 4x6 inches - Border

HP_Smart_W10_Border_Print_4x6_2

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check the Box Get the App

Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet Ink Advantage 4675 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[LeonTheron]

Thank you.

Changed to a lighter (thinner) paper and the problem was solved.

[LeonTheron]

Solved problem by changing to lighter (thinner) paper. Works fine now.

[Dragon-Fur]

@LeonTheron 

You are welcome.

Happy Printing.

For those reading:

Many printers are happy to print on HP Advanced Paper (250 gsm).

Instant dry and other benefits.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"