Cannot open the top of my 9015 to clear a jam

[ejgurian]

HP 9015 - I had a paper jam. I opened the front then lifted the top and cleared the jam. When it happened again, I could not open the top and I still can't. It's been weeks. I have tried all configurations... scanner cover up, scanner cover down, turned on, turned off, paper tray in, paper tray out, plugged in, unplugged... the front left corner is stuck closed. Any ideas?

[Rainbow23]

Hi @ejgurian

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

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