- Cannot release the paper tray of my Office Jet Pro 9010 in order to fill paper when tray is empty

[MSJ56]

- Cannot release the paper tray of my Office Jet Pro 9018 in order to fill paper when tray is empty

- held back by unkown physical part within printer (paper feeder?)

[Elohi_NR]

Hi @MSJ56,

Welcome to the HP Support Community. 

I'd like to help!

Since it looks like a physical part issue, This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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