Cannot remove "paper jam" error from screen after trying all of the HP expert suggestions.

[22124bf]

Reviewed and tried several suggestions posted in the past by HP authors such as Jeet_singh  and  KrazyToad.

In Feb/2017 Jeet_singh made a list  of commands to follow such as connecting cord to a wall outlet, not a surge protector, removing the ink cartridges, performing a hard reset, etc.

In Jan/2018 KrazyToad  made a list of commands to follow to do a printer reset and then a list of steps to follow cleaning rollers, etc.)

In Jan/2018 Jeet_singh made a list of commands to do a printer firmware update.

All steps made to solve this problem have failed. I noticed several people complained about not being able to downgrade the firmware from fdp1cn2022ar (which I have) to the previous version fdp1cn1910ar but were denied. I also noticed that someone was able to have a fix for these type of problems downloaded to them.

[Nal_NR]

Hi @22124bf,

Welcome to the HP Support Community. 

I'd like to help!

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

This looks like a hardware issue. 

But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have an option to schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!