Cant pick up paper from the top, for long bond paper

[Rhod09]

When i feed the long bond paper from the top feeder. it cant pick up. i cant copy any document loaded on the top of the printer

[Dragon-Fur]

@Rhod09 

Welcome to the HP Community Forum.

If by "Long" you mean long in length, the printer might not be able to do what you ask.

Copy and Scan operations are limited to the paper sizes defined in the Specifications for Scan

"Bond" paper might or might not be supported as a paper type.

Paper Types are supported by size AND weight.

The printer can Print on legal sized paper of a supported type / weight.

If the ADF won't pick up paper of a supported Size AND Weight,

Consider:  Printer might need to be cleaned.

 Automatic document feeder does not pick paper or feeds too many sheets

AND

Paper Jam Error

References / Resources

Product Specifications for the HP Smart Tank 615 Printer (Y0F71A)

Section Scan

Scanning options (ADF)	Single-sided
Maximum flatbed scan size (metric)	216 x 297 mm
Maximum flatbed scan size (U.S. standard)	8.5 x 11.69 in
Maximum ADF scan size (metric)	215.9 x 279.4 mm
Maximum ADF scan size (U.S. standard)	8.5 x 11 in

AND

Section Paper handling

Input capacity	Up to 100 sheets
Standard input capacity (cards)	Up to 30 cards
Standard input capacity (envelopes)	Up to 10
Output capacity	Up to 30 sheets
Media sizes supported (metric)	A4; B5; A6; DL envelope, legal
Media sizes supported (U.S. standard)	Letter; legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes
Media sizes, custom (metric)	76.2 x 127 mm to 215.9 x 355.6 mm
Media sizes, custom (U.S. standard)	3 x 4 in to 8.5 x 14 in
Media types	Plain paper, Matte Brochure Papers, Glossy Brochure Papers, Photo papers, Envelopes, Other specialty inkjet papers
Media weight supported (metric)	Plain paper: 60 to 90 g/m²; Envelopes: 75 to 90 g/m²; Cards: up to 200 g/m²; Photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	20 lb
Borderless printing	Yes (up to 8.5 x 11 in, 210 x 297 mm)

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