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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Card printing badly on Envy 6020

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11-02-2023 05:15 AM
Hi all
I'm trying to print on card stock on my Envy 6020 printer but it's messing it up big time. Prints are coming out not only skewed but wrongly positioned - up to 6-8mm from the front edge. This makes double-sided printing impossible.
The card is 250gsm scored (to fold to A5). This is really annoying as it's eating up my cards which are very expensive!
Any help would be appreciated please.
Solved! Go to Solution.
Accepted Solutions
11-02-2023 06:57 AM
Welcome to the HP Community --
Save your paper.
Printers do not support heavy card stock -- 250 gsm is too heavy.
The printer supports HP Card paper, defined as ISO Index paper to 200 gsm. / 110lb.
Product Specifications for the HP ENVY 6020 All-in-One Printer (5SE17A)
Section Paper Handling
Input capacity | Up to 100 sheets |
Standard input capacity (cards) | Up to 40 cards |
Output capacity | Up to 25 sheets |
Media sizes supported (metric) | A4; A5; B5; DL; C6; A6 |
Media sizes, custom (metric) | Simplex: 76.2 x 127 mm to 216x297mm; Duplex: 76.2 x 127 mm to 216x297mm |
Media types | Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled |
Media weight supported (metric) | A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
Borderless printing | Yes (up to 8.5 x 11 in, 216 x 297 mm) |
=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
HP ENVY 6020 All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
11-02-2023 06:57 AM
Welcome to the HP Community --
Save your paper.
Printers do not support heavy card stock -- 250 gsm is too heavy.
The printer supports HP Card paper, defined as ISO Index paper to 200 gsm. / 110lb.
Product Specifications for the HP ENVY 6020 All-in-One Printer (5SE17A)
Section Paper Handling
Input capacity | Up to 100 sheets |
Standard input capacity (cards) | Up to 40 cards |
Output capacity | Up to 25 sheets |
Media sizes supported (metric) | A4; A5; B5; DL; C6; A6 |
Media sizes, custom (metric) | Simplex: 76.2 x 127 mm to 216x297mm; Duplex: 76.2 x 127 mm to 216x297mm |
Media types | Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled |
Media weight supported (metric) | A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
Borderless printing | Yes (up to 8.5 x 11 in, 216 x 297 mm) |
=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
HP ENVY 6020 All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
11-02-2023 08:56 AM
You are welcome.
Index paper at 200 gsm / 110lb is supported by the printer.
Caveats
You must be able to select the paper type -- or at least something similar -- in Tray and Paper
(Re)load the paper you intend to use according to the instructions in the User Guide - HP ENVY 6000 All-in-One series
Next,
Use the Embedded Web Server (EWS) to check / adjust paper size and type
=========================================
Printer - EWS - Tray and Paper
Try using EWS to view / adjust the default paper size and type settings in the printer.
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section How do I manually assign an IP address to my printer? Items 1-2
EWS – Browser – Tray and Paper Management
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model Dependent: Advanced section
Click Apply to save changes
Tray and Paper – Paper Size / Paper Type / Paper Weight
Reminder
HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.
Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.
EWS provides access and control to check / adjust Tray and Paper Settings.
Note
Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.
Custom size?
If EWS does not allow setting the paper size or size “Custom”, look for the setting to do so in the Printer Control Panel after (re)loading the paper to be used
General Example - EWS - Tray and Paper
EWS_9025_Preferences_Tray_and_Paper_Management_All_10
Next,
=========================================
Printer - Job Configuration
You must be able to select a usable paper size / type in the application / software you are using to open, view, configure, and submit the job to the printer.
I do not have a MacOS system in the home office.
The following example is for Windows -- some of the information might be useful even as the layout is perhaps not similar to your setup...
General Example - Adobe Reader - Booklet
Booklet_Print_9025_PDF_Paper-Types_6
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
11-02-2023 10:53 AM
No, EWS is not a "new idea".
Not new -- just a way to interact with a printer that does not have a full service printer control panel.
The printer must be aware of the default paper size and type loaded in the tray.
The application must have the appropriate paper size / type selected during the current job setup.
Printers that lack a text-input-capable printer control panel can use the Embedded Web Server to check and adjust settings on the printer.
(Re)Load the paper
User Guide - HP ENVY 6000 All-in-One series >> Starting on Page 18
Next,
Check / change the paper size / type, it is necessary that the printer is aware of the change.
User Guide - HP ENVY 6000 All-in-One series >> Page 22
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
11-02-2023 11:07 AM
Not sure what your'e saying here:
So the print dialogues rom Adobe applications isn't good enough?
What is a 'full-service control panel'? Are you talking about the front of the actual machine or on the computer?
Looks like those links are broken btw.
11-02-2023 11:50 AM - edited 11-02-2023 03:00 PM
Oh, dear, indeed.
Smiling.
I feel like we have done what is possible with the subjects at hand.
Edits / Updates
There is a known issue opening HP manuals using Chrome - HP is aware of the issue.
When the problem is resolved, it will start working as expected.
For now: Try using a different browser for manuals and other HP website links that fail to open.
Adobe is a large subject --
I have a moderate amount of exposure to the tools, methods, and job types.
There are many things I don't know.
I do not have access to Adobe Pro.
I have experience in Windows using Adobe Reader DC, including a few of the extra tool sets in Adobe, several print job types (Size, Poster, Multiple, Booklet), and those paper sizes and paper types as are supported on my own printers (Regular Paper, Thick, Brochure, Index Card). I've printed CAD drawings, posters and poster sections, Booklets, two sided, multiple pages per sheet, business cards, labels, PDF as image, regular PDF, and password protected documents.
That said, all of this has been done in Windows and not using any of the Adobe Pro products.
Most of the detail work and specialty printing has been done (most recently) using an HP OfficeJet Pro 9025.
I have an Envy 7855 that, while not the equal of the OfficeJet pro printers I've used, is adequate for many tasks.
All said and done -- we are not using the same tools, the same software, or even the same hardware.
I doubt my perspective is useful to you.
Original Content - Minor edits to stack / clarify intent
- True: In some cases, it is not enough to just depend on the application / software to set the paper size / type.
- The printer must be aware of the default paper size and paper type that is loaded in the tray. In the case of a printer where the paper size / type cannot be modified using the printer control panel, use EWS.
- The user manual includes how to check update the paper size / type information on the printer when you change the paper. Essentially, in the case of your printer, the instructions simply say to use the Embedded Web Server for Tray and Paper settings.
===========================================================
Where supported, EWS is a standard method to check / adjust many of the settings on the printer.
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section How do I manually assign an IP address to my printer? Items 1-2
Example - Printer Control Panel
User Guide - HP ENVY 6000 All-in-One series
Pages 4-6
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
11-02-2023 01:10 PM
True: What is?
Doesn't sound like you are that familiar with Adobe Systems?
If not, then you really ought to be if you're dealing with issues with printers and their output.
If your links don't work with chrome then there's a problem that you really need to address!
Oh dear.