• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎07-01-2021 03:11 PM

HP Recommended
Product: Envy 6055e
Operating System: Microsoft Windows 10 (64-bit)

Hi,

The cardstock 7 X 10 will not load correctly it prints off by a 1/4 in on the first edge of the paper. When I load paper and close the tray the paper sides a 1/4 past the alignment mark in the tray.

Thank You for any help someone can give me. 🙂 

 

 IMG_2387.jpgIMG_2388.jpgIMG_2389.jpg

Category:
2 REPLIES 2

‎07-02-2021 01:25 AM

HP Recommended

Hi,

Is it A7 or 7 x 10? you mention different sizes in the title and your description.

 

What is the exact size of the cardstock, 7x10 cm?

Also review the cardstock weight, the printer supports 163 to 200gsm cardstock media for inkjet, any lighter or heavier media may cause such issues.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-02-2021 06:19 AM

HP Recommended

Hi, ShlomiL

 

It is 7" X 10" and 80lb stock.

 

The HP Team said the Envy 6055e will do up to 80lbs cardstock. That is why I purchased the Envy 6055e to use for printing my cards.

 

Could there be anything else that could be causing that problem?

 

Thank You for your help with this. 🙂

 Chris

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.