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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
HP OfficeJet 3830 All-in-One Printer
macOS 12.0 Monterey

Every time I turn my printer on, I get a Carriage Jam error. I have cleared everything multiple times, 'reset' it by unplugging it for 60 seconds, re-inserted my ink cartridges, and this keeps happening. Every time I try to get on the phone with HP customer support it's "unavailable" and the chat bot keeps sending me the same 2 things I've tried over and over.

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