Carriage Jam

[DJCavon]

I am getting a Carriage Jam on a brand new printer 9215e out of box never use it no paper in it at all. I cannot configure nothing because I cannot get pass this carriage jam.

What do I do now help me please !!

[Garp_senchau]

@DJCavon,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

1. Power off the Printer

• Turn off the printer by pressing the power button.
• Unplug the power cable from the back of the printer and wait for 1-2 minutes.
• Plug the power cable back in and turn the printer on again.

2. Check for Obstructions

• Open the printer's front cover to access the print carriage (the moving part that holds the ink cartridges).
• Gently move the carriage by hand (if it is not already stuck) to see if it is obstructed by any packing material, pieces of tape, or other foreign objects from the packaging process. Sometimes, these items can be missed when setting up the printer.
• Remove any visible obstruction and ensure there is nothing blocking the path.

3. Check Ink Cartridges

• Ensure the ink cartridges are installed properly. The printer will sometimes give a carriage jam error if the cartridges are not seated correctly.
• Take out the cartridges and re-insert them carefully, ensuring they click into place.

4. Inspect the Carriage Path

• Look at the carriage’s path for any dirt, debris, or other obstructions.
• Sometimes, small pieces of paper, packaging materials, or even dust can block the carriage's movement.

5. Reset the Printer

• If there is no visible obstruction, perform a hard reset:
  • Turn the printer off.
  • Unplug the power cable.
  • Wait for 60 seconds.
  • Plug the power cable back in, and power the printer on.
• This reset can sometimes clear internal errors.

[Garp_senchau]

6. Check for Paper or Other Objects in the Paper Path

• Even if no paper is loaded, it’s worth checking the paper input and output trays to ensure there are no small bits of paper or packaging that could interfere with the carriage.

7. Perform a Printer Self-Test

• If the printer powers up successfully, perform a printer self-test to check for any errors:
  • On the printer's control panel, navigate to the "Settings" or "Tools" menu.
  • Select "Print Quality Report" or "Self-Test" to check the printer's status.

8. Check for Firmware Updates

• After resolving the jam, check if the printer has the latest firmware.
• Connect the printer to Wi-Fi and follow the on-screen instructions to update the firmware if needed.

9. Try the HP Printer Troubleshooter

• On Windows 11, you can run the built-in HP Printer Troubleshooter:
  1. Open Settings > System > Troubleshoot.
  2. Click on Other Troubleshooters.
  3. Run the Printer Troubleshooter to see if it identifies and resolves the issue.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

And if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accept Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H