• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
HP OfficeJet 5255 All-in-One Printer

Hello,

 

I have an HP OfficeJet 5255. I’ve had it for several years with no problem. Recently, I have gotten the error “Carriage Jam: Open the cartridge access door, clear any paper jam or obstruction, and then make sure the cartridges are installed correctly.” I have done all these things - there are no paper jams and the cartridges are installed correctly. I have also followed all the instructions on the troubleshooting page for the issue - reinstalling cartridges, resetting, etc and have had no resolution. What do I do now?

1 REPLY 1
HP Recommended

Hi @ashwillingham12,

 

Welcome to the HP Support Community. 

 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

 

I have sent you a private message with the required information to talk to HP Support. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.