Carriage Jammed to right

[JCL1939]

HP Officejet Pro 8600 Premium all in one :  the print carriage is stuck on the right side.  It occurred suddenly after working fine.  Checked and double-checked for jams and there are none.  Have done factory and local resets to no avail. The carriage will not budge, including when I try to move it manually.  Error message says, "The print carriage cannot move...."  Please provide advice on how to get the carriage unstuck, if possible.

[Betty0610 · Accepted solution]

@JCL1939

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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