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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Carriage is banging hard both sides

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04-05-2023 07:17 AM
Product: HP Smart Tank Plus 655 Wireless All-in-One
Operating System: Microsoft Windows 11
When I switch on my printer it says I have a carriage jam and the printhead cannot move.
But it does move several times quickly, banging very hard at each end of the carriage rod.
I can move the printheads easily by hand and there are no obstructions at either end.
Also there are no paper jams. I have even checked the bottom 'drop hatch'.
Has had little use but of course it's out of warranty !
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