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JCoke
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Message 1 of 2
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Carriage stuck

HP Recommended
HP OfficeJet Pro 9019
Microsoft Windows 10 (32-bit)

The ink carriage is stuck all the way to the right, underneath the plastic cover. Ink cartridges may not be inserted properly, but can't be removed because they are in the far right corner. The carriage will not move manually. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JCoke, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer carriage is stuck. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

Also, make sure there are no paper jams inside the printer - Paper Jam Error

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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