Cartridge jam

[Rfm3249]

Printing and then cartridge jammed

[VikramTheGreat]

Hi @Rfm3249,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP OfficeJet Pro 9125e is showing a cartridge jam error, it usually means the carriage (the part that holds the ink cartridges) is stuck or obstructed. Here's how to fix it step by step:

1. Turn Off and Unplug the Printer

• Press the Power button to turn off the printer.
• Unplug the power cord from the wall and the back of the printer.
• Wait 60 seconds.

2. Open the Ink Cartridge Access Door

• Lift the access door to expose the ink carriage.
• If the carriage is stuck, gently move it left and right to check for obstructions.

3. Remove and Reinsert Ink Cartridges

• Press down on each cartridge to release it.
• Remove all cartridges.
• Check for any paper scraps, ink buildup, or debris inside the carriage path.
• Reinsert the cartridges firmly until they click into place.

4. Check the Carriage Path

• Use a flashlight to inspect the entire carriage path.
• Look for:
  • Torn paper
  • Loose labels
  • Ink spills
• Gently clean with a lint-free cloth if needed.

5. Plug In and Restart

• Plug the printer back in and turn it on.
• Wait for it to initialize and check if the error clears.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support