Change thickness of paper HP Envy Inspire 7224e

[Geir-K]

Hello!

I was wondering if I can change my HP Envy Inspire 7224e settings to handle thicker paper from the paper tray?

The user manual says max 90 g paper. I think it would jam if I used 135 g paper.

So I've been trying to google if there was a way to adjust the settings so the printer could handle 135 g paper from from the paper tray. 

Anyone know if this is possible?

Thank you and sincerely,

Geir 

[Dragon-Fur]

@Geir-K 

Welcome to the HP Community Forum.

Depending on the paper size and the print surface, this printer can handle 135 gsm paper weight.

The printer handles Brochure Paper / Professional Paper - these are typically 180 gsm (32lb) papers.

True: 

Specifications >>The paper must meet specification for size or type

Tray and Paper Management >> The printer must be aware of the Paper Size & Type loaded in the Tray

 Printing Preferences >> Printing Preferences provide access to the print settings for Shortcuts and job setup.

Software - Load Printer Software >> Full Access to the Printing Preferences / Shortcuts generally requires that the Full Feature Software is installed

Software used to view and submit the job / Printer Settings >> The job settings must be correct and ccomplete for the job type

Both Paper Size and Paper Type must be compatible in the job settings.

Photo paper cannot be selected in the job settings unless Photo paper is selected in the Source.

What?

Most printers won't let you load a "not photo paper" type and then try to convince the printer the paper is photo paper.

What?  This just means you cannot print on 300 gsm card paper, cover paper, or other "not photo" paper.

Details / How-to / Examples

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Printer Specifications

Check what paper types the printer supports.

Specifications document:

Product Specifications for the HP ENVY Inspire 7224e All-in-One Printer (349V2B)

Open section Paper-handling

Input capacity	Up to 125 sheets
Standard input capacity (cards)	Up to 40 cards
Standard input capacity (envelopes)	Up to 5
Standard input capacity (secondary tray)	Up to 15 sheets
Output capacity	Up to 60 sheets
Media sizes supported (metric)	Main Tray: A4, A5, A6, B5(ISO), B5(JIS), 10 x 15 cm, 10 x 30 cm, 2L, Hagaki, O**bleep**u Hagaki, Envelope (A2, C5, C6, DL, #10, Chou #3); Photo tray: 10 x 15 cm, 13 x 13 cm, 13 x 18 cm
Media sizes supported (U.S. standard)	Main Tray: Letter, Executive, Statement (8.5 x 5.5 in), 4 x 6 in, 5 x 7 in, 8 x 10 in, 4 x 12 in, Envelope (#10, A2); Photo Tray: 5 x 5 in, 4 x 6 in, 5 x 7 in
Media sizes, custom (metric)	Main Tray: 97.79 x 215 to 127 x 309 mm; Photo Tray: No custom media sizes
Media sizes, custom (U.S. standard)	Main Tray: 3.85 x 8.5 to 5 x 12.2 in; Photo Tray: No custom media sizes
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media weight supported (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; Photo Tray: photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	18 to 22 lb
Borderless printing	Yes (up to 8.5 x 11 in, 216 x 297 mm)

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Tray and Paper Management

The printer must be aware of the paper size and type of the paper loaded in the tray.

Reminder:  HP Smart Mobile requires the paper size & type be adjusted before the content is opened for print.

Example - Retain / Modify (Edit) / Check the Paper Size and Type - Tray and Paper

Retain_Printing_Preferences_16

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Printing Preferences / Shortcuts

General Example - Printing Preferences > Shortcut - Everyday Printing

9025_Printing_Preferences_Everyday_5

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Software - Load Printer Software

If not done...

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Installation package - Information and Download

Download and Save

HP Easy Start Printer Setup Software 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Software used to view and submit the job / Printer Settings

Example - Adobe Reader DC - PDF FIle - Main Print Menu / Properties

PDF_Reader_Main_Menu_Border_3

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References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Inspire 7224e All-in-One Printer 

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Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Geir-K]

Thank you for your reply. 

I was wondering about A4 type paper from the paper tray.

The manual says max 90 g, but I was curious if it could handle 135 g glossy paper with some adjustments in the settings?

Sincerely,

Geir 

[Dragon-Fur]

@Geir-K 

Update - Edit Example - Resize

You are welcome.

Yes -- 

As long as you can match the A4 paper size to the Brochure / Professional paper type in your job setup

The paper size and the paper type can be selected in the job setup.

Generally, if you choose poorly - that is, the combination is not supported, the setup will display an error.

Another example

HP Smart - Windows - HP Smart Printing - Simple PDF file

HP_Smart_Win_PDF_Smart-Print_Preset_1

HP_Smart_Win_Paper-Size_Paper-Type_1

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"