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This is the first time I have turned this on. It’s a HP Smart tank 7602. I ran the alignment for print quality and it said complete and then it said there was a jam. After I opened it up closed it back up. It changed to clean the feeder. I have it turned off right now so I don’t know what the code was. I’m sorry I just need instructions on cleaning the feeder? I’m not even fully set up so it’s not letting

me download that manual or connect it to my laptop even that is what I was in the middle of when all this happened

1 REPLY 1
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@Geojan64, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Clean the document feeder

To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer off by pressing the Power button , and unplug the power cord from the electrical socket

1. Remove all originals from the document feeder input tray. 

2. Open the document feeder cover.

1. Rollers. 2. Separator pad.

 

I suggest you refer to the user guide for detailed information: User Guide

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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