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Everton2
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Cleaned all roller but paper pick up roller not working

HP Recommended
Officejet 4500 wireless G510n
Microsoft Windows 10 (64-bit)

Cleaned all rollers but paper pick up roller does not seem to be working 

 

3 REPLIES 3
JanetBenaquisto
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I have the same issue, cleaned all rollers twice, the paper is not picking up at all, do I now throw this printer in the trash?

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Betty0610
HP Support Agent
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@Everton2

 

Welcome to the HP Support Community.

 

Are you able to copy?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-4500-all-in-one-printer-series-g510/3919445/model/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Betty0610
HP Support Agent
HP Support Agent
16,119 16,101 858 700
Message 4 of 4
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@JanetBenaquisto

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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