Clear carriage jam and an unknown plastic piece

[Tasosm7x]

• I have the clear carriage jam and I have a little piece of plastic that I have no idea where it belongs or if it's even a piece from the printer or not

 

[Sneha_01]

Hi @Tasosm7x,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing a carriage jam on your HP printer and have found a small plastic piece that might belong to the printer, here are some steps to help you clear the jam and identify the plastic piece:

1. Turn Off and Unplug the Printer

• Turn off the printer and unplug it from the power source.
• Allow the printer to sit for a minute to ensure there is no residual power.

2. Open the Printer Access Door

• Open the printer's access door to reach the carriage area. This is usually the same door you open to replace the ink cartridges.

3. Check for Paper Jams or Obstructions

• Look for any paper jams, torn pieces of paper, or other obstructions in the carriage path.
• Carefully remove any obstructions you find.

4. Move the Carriage Manually

• Gently move the print carriage to the left and right to ensure it can move freely. Do not force it if it is stuck.
• If the carriage is stuck, look for the cause and gently remove any blockage.

5. Inspect the Plastic Piece

• Examine the plastic piece closely. Check if it has any markings or specific shapes that might indicate where it belongs.
• Compare it to other parts inside the printer to see if you can identify a similar piece or a place where it might fit.

6. Common Plastic Pieces in Printers

• Small Gears: Often used in the carriage or paper feed mechanisms.
• Guides or Clips: These might hold cables or other components in place.
• Lever or Sensor Actuators: Small pieces that interact with sensors or switches.

7. Reassemble and Test the Printer

• Once you have inspected and removed any obstructions, close the access door.
• Plug the printer back in and turn it on.
• Print a test page to see if the carriage jam issue is resolved.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support