Cleared paper jam but can't close lid

[Sarah1971]

Hi I had a paper jam yesterday and managed to get the paper out but now I can't slot the black plastic part correctly on top of the white roller thing, so it keeps coming out and the printer lid won't close...sorry I don't know the right names for these parts! I do know I got very frustrated and I need my printer to work. Thanks for your help. 

[Echo_Lake · Accepted solution]

@Sarah1971

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

This seems like a hardware related issue with the printer. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

And, also refer to the article: Paper Jam Error refer to the steps "Clear jammed paper from the ink cartridge access area" Figure 9: Example of the paper path cover

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Sarah1971]

Thanks @Echo_Lake I am OK now as a friend popped round and solved the problem,  but I  will have a look at your link for future reference!

[Echo_Lake]

@Sarah1971

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!