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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Cleared paper jam still have message code 13.09.14

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1 REPLY 1
04-24-2023 01:32 PM
Power off the printer. If the error returns when you turn it back on then either a jam still exists or one of the sensor flags in the printer is stuck. If the error shows only when you try to print the likely there is either an issue with the pickup roller not being seated or is the paper tries to feed and buckles you have remaining debris in the paper path.
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